Privacy Policy

1. Introduction

SubRanker ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Platform").

By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Platform.

2. Information We Collect

2.1 Information You Provide

• Account registration details (name, email address, password)
• Profile information (company name, trade specialties, license numbers, location)
• Reviews, ratings, and comments you post on the Platform
• Job postings, bids, and equipment listings
• Messages sent through our messaging system
• Payment information processed through our third-party payment provider (Stripe)
• Support requests and correspondence

2.2 Information Collected Automatically

• Device and browser information (type, operating system, language)
• IP address and approximate geographic location
• Pages visited, features used, and actions taken on the Platform
• Referring URLs and search terms
• Date and time of access

3. How We Use Your Information

• Provide, maintain, and improve the Platform and its features
• Process transactions and send related information (receipts, confirmations)
• Verify professional licenses and credentials
• Facilitate reviews, ratings, and communication between users
• Detect, investigate, and prevent fraudulent or abusive activity
• Send you service-related notifications (account updates, security alerts)
• Send promotional communications (you may opt out at any time)
• Respond to your inquiries and support requests
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Platform. These include:

• Essential cookies: Required for the Platform to function (authentication, session management).
• Analytics cookies: Help us understand how users interact with the Platform so we can improve it.
• Preference cookies: Remember your settings and preferences.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

5. Third-Party Services

We share information with third-party service providers that help us operate the Platform, including:

• Amazon Web Services (S3): File storage and hosting.
• Stripe:Payment processing. Stripe's privacy policy governs payment data handling.
• Amazon Web Services (SES): Transactional email delivery.
• Cloudflare: DNS, CDN, SSL, and DDoS protection.

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements. Reviews and ratings may persist after account deletion to maintain platform integrity.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS), secure authentication, parameterized database queries, and role-based access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing activities
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

The Platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

SubRanker
Email: privacy@subranker.com